Product FAQ’s
Are your products vegan friendly?
Yes! All our products are completely vegan
Are your products cruelty free?
Yes! We are cruelty-free all the way! It breaks our hearts that companies still put animals to harm. This is something we do not and will never stand for.
What do you mean by no artificial fragrances?
The fragrances in our products are all completely natural made by an Australian business and thus are safe for the skin (with no nasty side effects). We have linked our supplier below for you to check out for yourself.
Are your products Australian made ?
Yes ! We are certified with Australian Made
Shipping FAQ’s
How long will delivery take?
Our website provides live delivery times from Australia post. This is the most accurate time estimate. However in general, please follow the below guidelines.
Domestic
Standard: Allow 2 – 5 business days. We post with Australia post from Queensland.
Express: Allow 2 – 3 business days. We post with Australia post from Queensland.
International
Standard: Allow 10-20 days. We post with Australia post from Queensland.
Express: Allow up to 10 days. We post with Australia post from Queensland.
What are the shipping cost?
We provide live quotes from Australia Post based on the weight of your purchase. This will provide you with the cheapest option for both standard and express shipping. However, please follow the bottom as a rough guideline.
Domestic
Standard: $12.50
Express: $16.00
International
NZ
Standard: $20.00
Express: $39.00
China
Standard: $29.60
Express: $48.60
US & Canada
Standard: $32.90
Express: $51.90
UK & Ireland
Standard: $38.30
Express: $57.30
Do you accept returns for change of mind?
No, we do not as skincare is a one use per person item.
What is your returns policy?
You can find our returns policy here
What is your shipping policy?
You can find our shipping policy here.
Payment FAQ’s
What currency is your website in?
AUD (Australian Dollar)
What payment methods do you accept?
Visa and Debit Card
Will my payment information be safe?
Payments are processed through a third party company. We use Stripe payments.